Last edited by Milkis
Sunday, July 26, 2020 | History

5 edition of Customer relationship management found in the catalog.

Customer relationship management

James Tyler Kent

Customer relationship management

organizational and technological perspectives

by James Tyler Kent

  • 104 Want to read
  • 31 Currently reading

Published by Springer Verlag in Berlin .
Written in English


Edition Notes

StatementFederico Rajola.
Classifications
LC ClassificationsHF
The Physical Object
Paginationxi, 172 p. :
Number of Pages172
ID Numbers
Open LibraryOL22536334M
ISBN 103540440011

This book presents an extensive discussion of the strategic and tactical aspects of customer relationship management as we know it today. It helps readers obtain a comprehensive grasp of CRM strategy, concepts and tools and provides all the necessary steps in managing profitable customer . About this Item: Crown Business. Paperback. Condition: VERY GOOD. Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text. Possible clean ex .

Customer relationship management: concepts and tools is the first edition of a book that is now in its third edition. Rather than upload the full first edition, which is now out-dated, I have. View all Integrations Accounts Receivable Analytics Bookkeeping Services Client Scheduling Connector Tools Customer Relationship Management Customer Support E-Commerce Education Event Management Expenses File Storage Ground Mail Inventory Management Lead Tracking Marketing Payments Payroll Project Management .

Customer Relationship Management presents a ground-breaking strategic framework for successful CRM policy. Built around Professor Payne's five key processes, the book demonstrates a systematic management . Discover librarian-selected research resources on Customer Relationship Management (CRM) from the Questia online library, including full-text online books, academic journals, magazines, newspapers .


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Customer relationship management by James Tyler Kent Download PDF EPUB FB2

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